Ms Monaco Hair Society

Privacy Policy

Last Updated: 12 May 2025

1. Introduction

Ms Monaco Hair Society (“we,” “our,” or “us”) is committed to protecting the privacy of all visitors and users of our website www.msmonaco.com.au and our mobile application (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services — including our website and app — you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not access our Services.

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the “Last Updated” date at the top of this page. We encourage you to periodically review this policy to stay informed.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website or app
• Place an order or book an appointment
• Subscribe to our newsletter
• Request customer support
• Participate in promotional activities

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Postal address
• Payment information
• Demographic information
• Any other information you choose to provide

App-Specific Data Collection

When you use our mobile application, we may also collect:

• Device identifiers (e.g. advertising ID, device ID)
• Push notification tokens (to send booking reminders and promotional messages)
• In-app behaviour and usage data (e.g. screens viewed, features used)
• Camera or photo library access (only if you choose to upload photos within the app)
• Location data (only if you grant permission, used to help you find our salon)

You may choose to limit or disable these permissions at any time via your device settings. Please note that some features of the app may not function properly if certain permissions are disabled.

Automatically Collected Information

When you visit our website or use our app, we may automatically collect certain information about your device, including:

• Device type and model
• Browser type and version
• Operating system
• IP address
• Time of visit
• Pages or screens visited
• Referring website or app
• Links clicked

This information is collected using cookies, web beacons, mobile SDKs, and other tracking technologies.

3. How We Use Your Information

We may use the information we collect about you to:

• Process and fulfil your orders and bookings
• Send you booking confirmations, reminders, and updates via SMS, email, or push notification
• Respond to your enquiries and provide customer service
• Send you marketing and promotional communications (with your consent)
• Improve our website, app, and services
• Monitor and analyse usage trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Push Notifications

Our app may send push notifications to your device, including appointment reminders, confirmations, and promotional offers. You can opt in or out of push notifications at any time through your device settings. Opting out of push notifications will not affect your ability to receive booking-related communications via SMS or email.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations:

Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf (e.g. payment processing, appointment booking systems, SMS platforms).

Business Transfers

If we or our assets are acquired by another company, or in the event of a merger, reorganisation, or dissolution, your personal information may be part of the transferred assets.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).

With Your Consent

We may disclose your information with your consent, including to third parties for marketing purposes where you have opted in.

6. Third-Party Websites and Applications

Our Services may contain links to third-party websites and applications that are not affiliated with us. Once you click on these links, you will be directed away from our Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

7. Cookies and Tracking Technologies

Cookies

We use cookies to track information about your browsing on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some features of our website may not function properly without cookies.

Mobile Analytics

Our app may use mobile analytics tools to help us understand how users interact with the app. These tools may collect information such as how often you use the app, the events that occur within the app, and performance data.

Meta (Facebook) Pixel

We use the Meta Pixel on our website. This tool allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. The Meta Pixel may collect data to help us:

• Measure cross-device conversions
• Target audiences based on user behaviour
• Optimise ads for specific conversion events
• Create custom audiences for retargeting

App Tracking Transparency (Apple Devices)

If you are using our app on an Apple device, we will request your permission before tracking your activity across other companies’ apps and websites, in accordance with Apple’s App Tracking Transparency framework. You may change your tracking preference at any time in your device’s Privacy settings.

8. Data Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorised access, use, alteration, and disclosure. However, no transmission of data over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Data Deletion

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of any inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability

To exercise any of these rights — including requesting deletion of your data — please contact us by email at admin@msmonaco.com.au or by phone on 07 5363 0259. We will respond to your request within a reasonable timeframe. Please note that certain data may need to be retained to comply with our legal obligations.

10. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can delete such information.

11. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the information to Australia and process it there.

12. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. The date the Privacy Policy was last revised is identified at the top of this page. Your continued use of our Services following the posting of changes will be deemed your acceptance of those changes. We recommend reviewing this policy periodically.

13. Contact Information

If you have any questions or comments about this Privacy Policy, please contact us at:

Ms Monaco Hair Society

11 Courage Street, Sippy Downs, Queensland, Australia

Phone: 07 5363 0259

Email: admin@msmonaco.com.au

Website: www.msmonaco.com.au