We’re absolutely delighted to have you as part of the Ms Monaco Hair Society family! Your trust in us means the world, and we want to ensure your time with us is as wonderful as possible.

Please take a moment to go through our Booking Policy, crafted with love and care for our amazing community. This policy is in place to ensure we can allocate appointments to everyone as best we can.

What do I need to do if I have to cancel?

We absolutely love welcoming you into Ms Monaco Hair Society and making your hair dreams a reality. Every appointment is more than just a booking to us — it’s a chance to pamper you, help you feel confident, and give you the incredible salon experience you deserve.

Because we take such care in crafting each visit, your appointment time is set aside just for you. We understand that life can be unpredictable, and we truly appreciate your time, just as you appreciate ours. 💖

To ensure we can continue giving every guest the undivided attention they deserve, we kindly require a $100 booking fee to secure your appointment.

This isn’t an extra charge — it’s simply a pre-payment that goes toward your service on the day. It helps us honour the time we set aside for you and ensures we can keep offering the high level of care and expertise that you know and love.

📌 A few things to keep in mind:

• Please book for all the services you’d like on the day. If you reserve a colour & cut but only have a cut, we’ll still require payment for the full booking.
• When booking online, a $100 deposit is required per service. If you book over the phone, a flat $100 deposit applies for the entire appointment. Deposit links are only valid for 24 hours, so please complete your deposit promptly after booking.
• Please respond to our SMS confirmation messages so we can secure your appointment and pass the time on to another guest should you no longer need your booking.
• Cancellation Policy: In the event of a cancellation within the 48-hour window, there may be a fee equivalent to the full cost of the appointment or $100, whichever is less. A no-show to any appointment incurs a $100 fee. Unfortunately there are no exceptions, due to loss of business and our confirmation period of 7 days prior to your appointment. Future appointments may require full payment at the time of the next booking.

Getting Ready for Your Salon Date

1. Arriving on Time Please arrive on time with your hair ready for a beautiful transformation. We suggest leaving your most expensive & best outfits at home, as we work with colour and unforeseen spills can happen. In the unlikely event of a colour mishap, we’ll cover up to $40 for a damaged item.
2. Confirming Your Appointment We’ll send you a reminder 7 days before your appointment. If we haven’t heard from you, a follow-up will be sent at 6 days out, and again at 5 days out. A YES reply is all we need to confirm your spot and let us know you’re coming! If we still don’t receive a response, your appointment may be released to another guest. If that happens, please get in touch with us straight away and we’ll do our best to reinstate it.
3. Sharing Your Thoughts If for any reason you’re not over the moon with your service, please let us know within 7 days. Your feedback helps us learn and grow, and ensures we can get you back in ASAP to resolve any concerns.

Appointment Reminders: As we are a very busy salon and our stylists are in high demand, we recommend booking your next visit before you leave. For your convenience, we’ll send a message 7 days prior to let you know your appointment is coming up. If you can no longer make that time, please call us or reply with a new date that works for you — this allows us to open the space to other guests. We hope you understand the need for this policy, and we truly appreciate your support in helping us look after every single one of our beautiful guests. 💕