PRIVACY POLICY

Last Updated: 12 May 2025

1. INTRODUCTION

Ms Monaco Hair Society (“we,” “our,” or “us”) is committed to protecting the privacy of all visitors and users of our website www.msmonaco.com.au (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on the Site

• Place an order

• Subscribe to our newsletter

• Request customer support

• Participate in promotional activities

The personal information we may collect includes:

• Name

• Email address

• Phone number

• Postal address

• Payment information

• Demographic information

• Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

• Device type

• Browser type

• Operating system

• IP address

• Time of visit

• Pages visited

• Referring website

• Links clicked

This information is collected using cookies, web beacons, and other tracking technologies.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect about you to:

• Process and fulfill your orders

• Send you order confirmations and updates

• Respond to your inquiries and provide customer service

• Send you marketing and promotional communications

• Improve our website and services

• Monitor and analyse usage trends

• Detect, prevent, and address technical issues

• Comply with legal obligations

4. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Business Transfers

If we or our assets are acquired by another company, or in the unlikely event of a merger, reorganisation, dissolution, or similar event, your personal information may be part of the transferred assets.

Consent

We may disclose your information with your consent.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

Marketing Communications

With your consent, we may share your information with third parties for marketing purposes.

5. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites and applications that are not affiliated with us. Once you click on these links, you will be directed away from our Site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

6. COOKIES AND TRACKING TECHNOLOGIES

Cookies

We use cookies to track information about your browsing on our Site. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Use of Cookies

Some content or applications on the Site are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Site.

Meta (Facebook) Pixel

We use Meta Pixel on our website. This tool allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. The Meta Pixel collects data that helps us:

• Measure cross-device conversions

• Target audiences based on user behavior

• Optimize our ads for specific conversion events

• Create custom audiences for retargeting

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and unauthorised access, use, alteration, and disclosure. However, we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

8. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you

• The right to request that we correct any personal information we hold about you

• The right to request that we delete any personal information we hold about you

• The right to restrict or object to our processing of your personal information

• The right to data portability

To exercise any of these rights, please contact us using the details provided below.

9. CHILDREN’S PRIVACY

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can delete such information.

10. INTERNATIONAL DATA TRANSFERS

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including personal information, to Australia and process it there.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time. The date the Privacy Policy was last revised is identified at the top of this page. Your continued use of the Site following the posting of changes to the Privacy Policy will be deemed your acceptance of those changes.

12. CONTACT INFORMATION

If you have any questions or comments about this Privacy Policy, please contact us at:

Ms Monaco Hair Society
11 Courage Street
Sippy Downs, Queensland, Australia
Phone: 07 5363 0259
Email: admin@msmonaco.com.au
www.msmonaco.com.au