About Us

Sunshine Coast Blonde Hair & Colour Specialists

Ms Monaco Hair Society is the newest hair salon on the Sunshine Coast. Healthy, beautiful hair is our top priority, which is why we use and love the very best in hair products including Kerastase and Olaplex.

 

We are proud to announce Ms Monaco as finalists in the 2020/2021 Australian Hair Industry Awards (AHIA’s) for best new hair salon!

 

Meanwhile, our dedicated and highly skilled stylists will take you on a journey like no other, including a full hair and scalp diagnostic each time you visit. Knowing that your hair is in the best hands of one of highly trained blonde specialists and colour experts allows you to sit back, relax and enjoy your true ‘High Society’ experience!

Hello, welcome to Ms Monaco Hair Society!

Press play for a warm welcome from our founding director Samantha

WE ARE SO EXCITED YOU FOUND US!

We can’t wait to show you what we’re all about!

 

Ms Monaco came to life as I have always been a believer in fairy tales – the marriage of Grace Kelly to Prince Rainier of Monaco, in 1956 has to be one of the greatest fairy tales of all time – add to that the sheer luxury of such a small country with 30% of its population being millionaires, it’s definitely high society! A true reflection of how I want our salon to be represented.

 

High society, luxury & class. A salon, you will be blown away by and want to come back to time and time again, providing you with the most incredible salon experience.

 

Part of making your experience one of a kind, is to ensure that we have covered everything you need to know prior to your first visit with us. We don’t want you stressed out about how to find us, what you need to do or where you need to go…we just want you to walk in through our doors, feeling completely confident and ready to be treated like royalty.

Salon FAQ

What are the parking options?

The centre we operate within has recently introduced a 2.5 hr parking limit between the hours of 9am – 4pm Monday to Friday. Please note that evening and Saturday appointments have no car park restrictions.

 

Therefore if you are visiting for a colour service that takes 2.5 hours or more including but not limited to : (if you are unsure please ask)

 

Radiant Blondes (half head foils)
Extreme Blonde (full head Foils)
Beach Babe Balayage

 

We ask you to consider alternative parking options, which are:

 

  • Parking across the road at the USC car park which is paid parking, it’s only 200m walk and we will deduct the cost of parking from your service cost. This will be the most stress free option if you don’t mind a short walk and the opportunity to show everyone how gorgeous your hair is after!

 

  • Park in a free unlimited car park out side the centre if there is one available.

 

  • Park for 2.5 hours (set yourself an alarm) and move the car to an outside free car park or move it to Coles if you are going shopping after.

 

We apologise for any inconvenience – we definitely do not want to disrupt your otherwise amazing experience and hope we can rectify this situation soon.

Are there bathrooms accessible in the salon?

Unfortunately we don’t have a bathroom inside our salon, however, we do have access to bathrooms within the centre. A key can be located at the salon for all of our guests to use.

Do I need to do anything with my hair prior to my appointment?

We’d love for you to arrive with your hair brushed and ready to go. That’s it!

Where can you find us?

We are located at Shop 4, 8 Fairfax Street, Sippy Downs. The shop is located in the Coles shopping complex, near the Sunshine Coast University. If you put 123 Sippy Downs Drive in to your GPS this will help make it easier to find us! There is parking available for you in the complex.

 

You can find us on google maps as well, which can give you a street view of the shopping centre and our salon.

 

Do you have refreshments available?

Our aim at Ms Monaco Hair Society is to provide you with everything you may need while you visit our salon. We provide a decadent range of refreshments for our guests including:

 

  • Filtered Water

 

  • No Sugar Coke Zero/Sprite

 

  • Selection of Twinings Teas

 

  • Selection of Nespresso Coffee

 

  • Red, White or Sparkling Wine

 

  • Cold Bottled Beer

 

  • Our Signature Espresso Martini

 

  • An assortment of nibbles curated to you

What do I need to do if I have to cancel?

We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist, but so we can also keep the doors of the business open.

 

When you don’t provide us with 48 hours notice or you don’t attend your appointment at all (we call it a no-show), that means we have turned away other clients because that time was allocated to you specifically for that service, which in turn is not fair on us or the other clients.

We have a booking policy for three reasons:

  • to protect all of our loyal clients and their appointments;

 

  • to protect our business from loss of trading; and

 

  • to ensure your appointment is relaxing and enjoyable.

We appreciate all clients adhering to our booking policy:

1. All new clients at the time of booking are required to leave a $50 deposit when booking colour services to secure the appointment. This deposit is 100% refundable as long as 48 hours notice is given for all cancellations and reschedule of appointments.

 

2. All no-show clients, and cancellations within 24 hours of the appointment may incur the full cost of the appointment or $150 fee whichever is the lesser. All future appointments will then be required to be paid in full at time of booking.

 

3. Booked services cannot be cancelled on arrival of appointment.

 

4. All clients are sent a confirmation SMS 3 day’s prior to their scheduled appointment. This is an automated system and can only receive “YES” or “NO” responses. We are unable to receive voice calls on this number. Failure to confirm your appointment will result in it being cancelled.

 

We may use our discretion and waive the policy where we deem necessary.

We will endeavour to make your experience as enjoyable as possible. If you have any further questions, please let us know. We can’t wait to see you soon!

 

Much love,

Samantha & The Team 
Ms Monaco Hair Society

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