Sunshine Coast Blonde Hair & Colour Specialists
Ms Monaco Hair Society is the newest hair salon on the Sunshine Coast with a one of a kind salon experience. Healthy, beautiful hair is our top priority, which is why we use and love the very best in hair products including Kerastase and Olaplex.
We are proud to announce Ms Monaco has won not one but two, Australian Hairdressing Industry Awards for 2023! We won Best Customer Care & Best Salon Design Awards. These national awards recognised the dedication our team has to creating an incredible experience for our guests.
We have also been awarded the Lux Global Excellence Award for Best Blonde Specialist Salon in 2022 and the Sunshine Coast Business Award for 2021 in the Trades Category!
Meanwhile, our dedicated and highly skilled stylists will take you on a journey like no other, including a full hair and scalp diagnostic each time you visit. Knowing that your hair is in the best hands of one of highly trained blonde specialists and colour experts on the Sunshine Coast, allows you to sit back, relax and enjoy your true ‘High Society’ experience!
Hello, welcome to Ms Monaco Hair Society!
WE ARE SO EXCITED YOU FOUND US!
We can’t wait to show you what we’re all about!
Ms Monaco came to life as I have always been a believer in fairy tales – the marriage of Grace Kelly to Prince Rainier of Monaco, in 1956 has to be one of the greatest fairy tales of all time – add to that the sheer luxury of such a small country with 30% of its population being millionaires, it’s definitely high society! A true reflection of how I want our salon to be represented and the vision for our beautiful space was created.
High society, luxury & class. A salon, you will be blown away by and want to come back to time and time again, providing you with the most incredible salon experience.
Part of making your experience one of a kind, is to ensure that we have covered everything you need to know prior to your first visit with us. We don’t want you stressed out about how to find us, what you need to do or where you need to go…we just want you to walk in through our doors, feeling completely confident and ready to be treated like royalty.
Salon FAQ
What are the parking options?
Parking can be found on site, however if unavailable due to construction in the surrounding areas, parking can be limited. Due to this, we kindly ask to allow additional time to find suitable parking either within the car park or you may also want to consider alternative parking options in the local area.
We apologise for any inconvenience – we definitely do not want to disrupt your otherwise amazing experience.
Are there bathrooms accessible in the salon?
We do have bathroom facilities within our gorgeous salon. Please ask one of our friendly team members for more information about how to access the bathroom during your visit.
What payment methods do you offer?
We offer cash, credit card/eftpos and Salon Pay which is a Buy Now – Pay Later provider for Afterpay & ZipPay. Please note a surcharge does apply for Credit Card/Eftpos transactions. To find out more about Salon Pay and our Buy Now, Pay Later options, you can find out more here.
Guests are welcome to pay with cash at no charge.
Do I need to do anything with my hair prior to my appointment? Is there anything else I need to consider before arriving?
We’d love for you to arrive with your hair brushed and ready to go. That’s it!
We also recommend not to wear expensive outfits or clothing to the salon as we are working with colour, we do our absolute best to protect your clothing, however we can’t guarantee anything won’t happen – due to the nature of the environment. In the unlikely event of colour being spilt onto your clothing, we will only reimburse up to value of $40 for an item that has damage.
Where can you find us?
We are now located at 11 Courage Street, Sippy Downs on the Sunshine Coast. The shop is located near the The Bower Tree. It’s not far from our old location. There is parking available for you in the complex as well as on the surrounding streets.
Do you have refreshments available?
Our aim at Ms Monaco Hair Society is to provide you with everything you may need while you visit our salon.
Upon arrival all guests will receive one complimentary alcoholic beverage with either a sparking wine or french martini. We also have still or sparkling water, a selection of T2 Teas and Barista Made Coffee – all complimentary during your visit.
You can also purchase any of our refreshments including a range of specialty cocktails or further beverages from our in salon menu. We do have a liquor licence at the salon so you’re welcome to bring your friends or if you’d like to enjoy the experience – grab an Uber and enjoy a few drinks from our paid menu during your appointments.
All of our drinks and refreshments can be ordered via the QR Code on the stations for your convenience.
What do I need to do if I have to cancel?
We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist, but so we can also keep the doors of the business open.
When you don’t provide us with 48 hours notice or you don’t attend your appointment at all (we call it a no-show), that means we have turned away other clients because that time was allocated to you specifically for that service, which in turn is not fair on us or the other clients. To find out more about our booking policy please view our booking policy.
We have a booking policy for three reasons:
- to protect all of our loyal clients and their appointments;
- to protect our business from loss of trading; and
- to ensure your appointment is relaxing and enjoyable.
We appreciate all clients adhering to our booking policy:
We appreciate all clients adhering to our booking policy:
1. A booking fee of $50 is required by all guests to secure your visit. It is a redeemable credit that can be used towards the total cost of your appointment or it can be held on your account, carried over from one appointment to the next. We truly understand that life sometimes happens and that is why we are only charging $50 if an appointment is cancelled or rescheduled within 48hours.
Unfortunately your appointment will not be secured until the fee is paid. We have chosen to only implement a $50 booking fee instead of a 50-100% deposit like many other similar businesses. Click here to pay your booking fee.
2. All no-show clients, and cancellations within 48 hours of the appointment may incur the full cost of the appointment or $150 fee whichever is the lesser. All future appointments will then be required to be paid in full at time of booking.
3. Booked services cannot be cancelled on arrival of appointment.
4. All clients are sent a confirmation SMS 7 day’s prior to their scheduled appointment. This is an automated system and can only receive “YES” or “NO” responses. We are unable to receive voice calls on this number. Please make sure you respond to our SMS confirmation messages (we will send a follow up 3 days before) to ensure we secure your appointment. We have recently seen an increase in the number of people ‘ghosting us’ by not replying to their SMS messages or by not calling to cancel. Unfortunately this has resulted in us having to implement the following policy around ghosted messages: If you don’t respond after numerous attempts to contact you within 48 hours, you will forfeit your booking fee. Any appointments that are unattended or ‘no show’ will be required to pay 50% of their non attended appointment fee as well as a booking fee for your next appointment.
5. Our cancelation policy does extend to Covid related issues, whilst we do understand it’s a very unpredictable situation, we have not enforced a cancelation policy over the past two years and unfortunately we can no longer sustain waiving the policy due to Covid.
6. We truly want all of our guests to leave the salon happy. If, for any reason, you’re not happy with the service you received, please get in touch with us within 7 days. If you choose not to return, or go elsewhere after 7 days, we will be unable to rectify the situation.
Above all, we will endeavour to make your experience as enjoyable as possible. If you have any further questions, please let us know. We can’t wait to see you soon!
Much love,
Ms Monaco Hair Society